Accessibility

COMPLIANCE SITUATION This website is partially compliant with Royal Decree 1112/2018 due to the lack of compliance of the factors indicated below. INACCESSIBLE CONTENT The content indicated below is not accessible on account of the following reasons: a) Failure to comply with Royal Decree 1112/2018 Certain web pages may contain specific editing errors. b) Disproportionate burden Not applicable. c) The content does not fall within the scope of the applicable legislation There may be files in PDF format and other formats published before 20 September 2018 that do not fully meet all accessibility requirements. Although efforts have been made to ensure that the majority of such files are compliant. Third-party content that is not funded or developed by us or under our control. PREPARATION OF THIS ACCESSIBILITY STATEMENT This statement was prepared on 03/06/2021. The method used to prepare the statement was a self-assessment carried out by the organisation itself. The statement was most recently reviewed on: 03/06/2021. OBSERVATIONS AND CONTACT DETAILS You can file communications in relation to accessibility requirements as well as:

• Report any breach by this website of the necessary accessibility requirements
• Report others difficulties accessing the content
• Make any other query or suggested improvement as regards the accessibility of this website using the following contact form or by writing to sugerencias@tourspain.es

You can also file:

• A complaint regarding compliance with the requirements of Royal Decree 1112/2018
• An accessible information request in relation to the contents excluded from the scope of application of Royal Decree 1112/2018 as established in its Article 3.4, or exempt from compliance with the accessibility requirements as this imposes a disproportionate burden. 

Accessible information requests must indicate, with complete clarity, the facts, reasons and request to allow us to verify that the request is reasonable and legitimate. You can fill out the accessibility complaint or request form, print it out and present it at any of the places indicated in article 16.4 of Law 39/2015, of 1 October, on the Common Administrative Procedure for the Public Administrations. Communications, complaints and requests for accessible information will be received and processed by the General Subdirectorate for the General Inspection of Services and Relations with Citizens. APPLICATION PROCEDURE If, once an accessible information request or complaint has been made, it is rejected, you do not agree with the decision made or the response does not meet the requirements indicated in Article 12.5, the interested party may file a claim. Furthermore, a claim may be filed once a period of twenty business days has elapsed with no answer having been obtained. The claim can be filed using any of the options provided under Law 39/2015, of 1 October, on the Common Administrative Procedure for Public Administrations. Claims must be sent to the General Subdirectorate for Information and Communications Technologies at the Ministry of Industry and Tourism as the Unit responsible for Accessibility at said Ministry, or if the claim is in relation to the specific action of said Unit, to the unit's hierarchical superior.